Ace your next commercial space: use a Tenant Representative

How often do you move offices or sign commercial leases? Probably not often enough to be an expert. That's where tenant representatives come in. We're experts at finding spaces and negotiating leases because it's our day job. 

A tenant representative works for you – the tenant. Assisting you to secure a new space for your business or renew an existing one. We work with you to understand the needs of your business, then source and negotiate the best deal possible; freeing you up to get on with what you do best. 

Top 5 reasons tenant reps make sense:

  • We understand your business. Before you even tour a space, a tenant rep gains a sound understanding of your business, operations, and strategy, to best ascertain your needs now and throughout the term of the lease.

  • You see the whole market. A tenant rep has access to a range of data sources and market intel. They know when leases are due to expire, who is moving and what developments are underway.

  • A smooth and efficient process. Finding a space is time-consuming, with research, visits, analysis, negotiations and legals on multiple sites. A tenant rep takes care of the work so all you need to do is tour the most suitable spaces, decide and sign.

  • Specialised negotiation. Commercial real estate negotiations can be complex and jargon filled, so don’t be at a disadvantage. Engaging a tenant rep restores the balance of power with the landlord and ensure you negotiate the right lease terms for your business.

  • A long-term relationship. Good tenant reps don't disappear once the lease is signed. They'll help you take the next steps on the path to your new space and be available for friendly advice over the course of your lease. And should your needs change, your Tenant Rep can help you negotiate the best outcome on your existing space.

At Franklin Shanks our mantra is, ‘Buildings may be brokered; Our clients are represented’. We are proudly independent advisors, meaning we don't get paid by landlords to broker their spaces. With no conflicts of interest, we prioritise your business above all else: securing you the right space on the right terms, every time.  

If you would like to hear more about what we do, grab a coffee, or explore how we can add value to your business, please reach out at [email protected] or give us a call on 02 8006 0734. We love a chat. 

Franklin Shanks connects with The NORA Network – Powering the future of Australian retail

 

Franklin Shanks are excited to announce our partnership with The NORA Network (National Online Retail Association), joining as a Solutions Partner. With over 19,000 members (and growing) throughout Australia, The NORA Network focuses on connecting the omnichannel retail marketplace, bringing together retailers of all sizes with solution partners and industry bodies in a supportive exchange of ideas and industry insights.

Founded by Paul Greenberg, The NORA Network serves as the industry catalyst for collaboration and connection through a variety of platforms including NORA TV, leader lunches, The Retail Virtual Portal, Solutions Marketplace, and annual core events. 

As Paul likes to say, the future of retail is 'Phygital', and that's where we step in. 

Franklin Shanks Retail Solutions leverages and expands on our deep understanding of property strategy, supporting our clients to review, optimise and digitally enable their physical retail presence and ecommerce delivery. We proudly work exclusively for our awesome retail tenants, meaning we never represent landlords, so we can ensure you have the right space for your business, on the right terms, every time. 

Post pandemic, as omnichannel retail evolves faster than ever before, forecasting your ecommerce fulfillment centres, stores and physical experience spaces has never been more critical, nor more challenging. We understand the importance of flexibility, scalability and data driven location strategies, and we thrive on developing creative solutions for a new era of retail.  If you’d like to hear more about our Retail Solutions, please get in touch with Jaymie Rowland on [email protected] or connect on linkedin.

To find out more about The NORA Network click here.

Our summary - Australian British Chamber of Commerce International Women’s Day Breakfast

Yesterday morning, the team at Franklin Shanks and a number of our clients attended the Australian British Chamber of Commerce (ABCC) International Women’s Day breakfast. The excitement amongst the crowd was palpable from the moment of entering the venue, for many attendees this event being their first large gathering since COVID-19 began. As one of the principal corporate sponsors, we were very excited to be part of such a significant event exploring conversations around building a bright future for women in the workforce. 

The panel discussion was led by Sally Loane, CEO, Financial Services Council, supported by other notable guests including:

-        Ming Long AM, Non-Executive Director

-        Dr Meraiah Foley, Deputy Director of the Women & Work Research Group, University of Sydney

-        Cathal O’Rourke, Managing Director, Laing O’Rourke

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COVID sent everyone home at once which had immediate and lasting impacts upon and the family dynamic. As Ming highlighted, ‘Women in particular are electing to embrace their new productivity of working from home. As for men, there wasn’t really the opportunity to engage back into home life as they didn’t feel it was okay. Now having a taste of it we are starting to embrace working from home and breaking the moulds that have been sitting in place for years.” While younger parents are very keen to be back in the office, everyone is different. That’s what flexibility is - giving employees the choice of the model which works for their personal circumstances, as well as for the business. The promising trend we have seen during COVID was that managers realised work really does get done from home, a reversal from long-standing assumptions that workers at home aren’t productive. 

Ming continued to drive the message home “9 to 5 needs to go out the window. We need leadership to establish how teams are going to work more effectively. The assumption that it is much easier to manage you by, if I see you, I can manage you. The problem before covid was leadership believed you couldn’t work from home because I can’t see you - so we need to break these status quos. I need all that language to go out the window and we need to talk more hybrid.” 

Cathal added, ‘We were already a bit flexible pre-covid, leaving work early to pick up children but it was a bit of a secret, now we’re shining the light on it.’ He hopes the open and transparent shift to flexible working will remain permanent, but also stressed the need for companies to table the conversation around what works for all parties – such as requiring specific days in the office. 

Dr Foley shared thoughts on the impact upon managers, observing that, “Managers have told us, we need training and time to learn how to manage in this different context…” Dr Foley thinks it is too early to say if this is a permanent change but if we want to lock in some of these changes it is going to start with leadership, and leaders need support in order to adapt to the changing landscape. Ming was quick to support this notion and summed it up in 3 words: Fail. Learn. Change. 

Next, we moved on to the topic of the men to women ratio in the construction industry. There is a fantastic programme in which Cathal is involved in called STEM Plus, which attracts women in schools into the construction and engineering industry via hands on experience. Starting at early ages has ingrained the interest in the industry and yielded great results with graduates going on to become engineers, interns and construction lawyers. 

The gender pay gap is another continuing problem and the social economic impact is great. Overall women are still paid 13% less than men and that is the best-case scenario at the moment. As Ming put it “Some women feel they need to stay in relationships due to a lack of financial independence or in roles they may not necessarily be happy in and I want to make a point that you will never get the best from these people”. The moral injury and trauma attached to individuals who feel like they can’t raise certain issues, what we lose as a result of this could be avoided if they had been safe in their role. What we weren’t aware of was the alarming fact that the fastest growing segment of homelessness in Australia is women over the age of 55 following divorces due to their lack of economic freedom.

An interesting thought raised by Dr Foley was occupational bias. How occupations dominated by men pay more than occupations dominated by women, think aged care and nursing. It is important to understand what that means and how it contributes to long-term things like superannuation and economic freedom. We looked as far as how we bring up pay increase discussions and Dr Foley raised that inequality applies to compensation conversations as well, citing a scenario of when women ask for a pay rise to a male managerial position, they are perceived as too forthright, overstepping their boundaries, contrary to the positive reaction their male counterparts receive. 

 The discussion ended on a strong note. We have all seen the recent government issue covering headlines which stemmed the conversation around misconduct in the workplace. The essence of the conversation was companies might believe that they have processes in place to protect their reputation and their employees. But the true way to measure the effectiveness of these policies is to see whether the impacted individuals are still with the company a year later. So, while we are encouraging women to join the industry are we pushing for a more equal and fair workplace? Are we really building bright futures for women in the workplace? We emphasis the message of ‘choose to challenge’.

For more information please visit https://www.internationalwomensday.com

Offices are not disappearing; they are changing for the better

We saw from the PCA Office Market Report earlier this year, Sydney CBD recorded its highest vacancy in 7 years at 8.6%. This trend is echoing across the country in our state and territory capitols as the COVID-19 pandemic shook office markets. It seems the common theme on every newsfeed and conversation in the office is, what does the future of workplace look like?

We believe offices will continue to exist but with a very different dynamic. We were already on the trajectory to change as our work environments embraced open floor plans and became agile to encourage flexibility and support health and wellbeing. This will continue, with a stronger backing as companies grapple with changes. Buildings are also continuing to be upgraded to touchless technology with things like automatic doors, taps and lights.

As the saying goes, ‘Change brings opportunity’. A pandemic like COVID-19 blindsided us but at the same time it was inevitable and the disruption it has caused has brought both inconvenience and opportunity to adapt to a new norm. A new norm of healthier, safer and more productive office spaces.

To continue on this path, we need to look back at the past year and re-evaluate how we use our current and future spaces at work and home. Some companies may consider sub-leasing a section of their space as they accommodate an increasingly flexible workplace, or they may consider reconfiguring their space to ensure social distancing is met.

At Franklin Shanks we have been assisting many of our clients with their workplace and property requirements to ensure continued future success. This includes:

1.     Lease renewal negotiations

2.    Stay v Go Review and Recommendations

3.    Strategic Real estate Advice – consolidation v expansion strategies

4.    Workplace delivery advice and strategy – connecting to reliable partners

5.    Finding new spaces

If you are unsure how to best approach your workplace and property strategy, we are happy to have a chat and help you make the right decisions for your company and team.  

You can contact us on [email protected] or phone +61 2 8006 0734

 

 

Exciting New Sydney Headquarters sees Franklin Shanks Expand its Service Offering

Despite the current economic climate, leading corporate real estate advisory firm, Franklin Shanks continues to expand its tenant representation and advisory offering across Australia, upgrading to a brand new office within the Sydney CBD. 

With offices also in Singapore and Hong Kong and a partner network of over 37 cities through Exis (exisglobal.com) Franklin Shanks delivers a comprehensive range of advisory services across multiple industry groups, offering corporate, industrial and retail occupiers services including strategic planning & workplace analytics, acquisition/disposition, ongoing portfolio management and a fully integrated project and construction management service.

According to Mike Franklin, Co-Founder of Franklin Shanks, “This new premises on Level 5, Nelson House, at 285 Clarence Street further complements our core principles of sustainable design, providing an open and collaborative working environment for our staff, clients and partners in a beautifully restored heritage building, adjacent to Town Hall”.

285 Clarence Street is a stunning warehouse building built in 1910. Regarded as Sydney's first skyscraper, the steel beams are manufactured by the same company who supplied the Sydney Harbour Bridge. The building has undergone an extensive internal and external refurbishment and has the potential for a city rooftop bar/ restaurant with uninterrupted 360 degree views.

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Operating Expenses and Your Lease – The Golden Opportunity to Maximize Savings, Pt 2

Originally posted by our Exis Partner Darius Green of Keyser

This is part 2 of a 2-part series on Operating Expenses within a lease negotiation. In part 1 of the series, we discussed defining “operating expenses” and a small sample of items which should be excluded from your lease operating expense definition.

Now that you know the importance of negotiating the definition of operating expenses in your commercial lease, let’s take a deeper dive into how those same operating expenses can be structured into your lease.

STRUCTURE

In commercial leasing there are three basic types of operating cost lease structures:

  1. Industrial Triple Net (NNN) – Tenant is responsible for, and contracts directly with, vendors for any and all building services needed. Theoretically, the landlord should not have any building operating costs to pass through to the tenant; however, there are many Industrial Triple Net leases that occur in industrial parks with common areas that incur operating costs and must be maintained along with association fees. Therefore, even in industrial leases it is important to negotiate common area maintenance (“CAM”) and operating cost provisions carefully.

  2. Full Service Gross – In a true full service gross lease the landlord contracts with and pays directly all of the vendors for building services and includes those costs (pro rata share for each tenant) in the base rent that is collected from the tenants without any separate charge (e.g. operating cost escalations) to the tenant. Because the landlord is assuming all the risk of rising costs for the operation and maintenance of the building, true full service gross leases are a rarity.

  3. Modified Gross – Landlord passes “operating costs” through to the tenant for reimbursement of fees for which the landlord has contracted directly with, and paid vendors for, building services. Typically, a tenant is billed separately for its share of building operating costs in addition to base rent. There are several types of the modified gross lease: Base Year, Expense Stop, Stipulated Base Amount, and Office Triple Net.

A Base Year Lease establishes a baseline of operating expenses for the tenant. The landlord and tenant agree that the total operating expenses in the “base year,” as defined by the lease, will establish the baseline value or contribution for which the landlord would be responsible. Typically, this is the first calendar year of the lease term but can be defined as another annual period. The tenant is responsible for the pro-rata share of operating expenses that exceed those expenses incurred in the base year in the subsequent comparison years. A tenant’s pro rata share is the rentable square feet of the tenant’s Premises divided by the rentable square feet of the Building/Project. Outside of the previously mentioned full service lease, this is generally the most tenant-friendly structure in office leasing.

Gross-Up” concept

Building operating expenses can fluctuate depending on levels of vacancy which change from time to time over a lease term, especially if a tenant is in a building with high vacancy. To protect the tenant from wild swings in operating expense costs, a gross-up provision allows the landlord to equitably project costs as if the building was consistently occupied [typically 95% to 100% occupied depending on the market]. This provides the tenant cost certainty and when variable expenses are grossed up during the tenant’s base year, it prevents the landlord from adding more variable operating expenses in subsequent years when the building is fully occupied. This concept is also applicable in expense stop, stipulated base amount, or an office NNN lease.

Expense Stop Leases establish for the tenant a fixed dollar amount that represents what the landlord is responsible for contributing to operating expenses. This dollar amount is expressed in terms of dollars per rentable square foot which serves as an offset against the actual building costs in a given year. The tenant is responsible for the pro rata share of any excess that occurs after subtracting the expense stop amount from the actual operating costs.

Stipulated Base Amount Leases are very similar to expense stop leases with the main difference being that the stipulated base amount is expressed as a whole dollar amount instead of a dollars-per-rentable square foot, making it not subject to issues that can arise from rounding.

Office Triple Net (NNN) Leases allow the landlord to contract and pay for building services (unlike industrial NNN), and then pass those costs through to the tenant for reimbursement without any expense offset to the tenant starting from lease commencement. Unfortunately for the tenant, this structure is becoming increasingly popular with office landlords across the market at large.

Cumulative vs Compound Caps

Real estate taxes, insurance, snow removal (where appropriate) and utilities are non-controllable expenses in an office building; everything else is controllable. Tenants with leverage should be negotiating on an annual cap to make sure controllable costs don’t get out of hand from year to year, holding the landlord accountable in managing their operating expenses.

There are inconsistencies industry wide as to how caps are applied and usually those inconsistencies are driven by incorrect language on leases which the landlord produces. No matter the type of cap, they can be distinguished by whether they are calculated over the prior year, or from the first year of the lease (base amount). Generally, there are two types of caps: cumulative and compound.

Cumulative caps always reference the initial base period when the additive value of the cap is multiplied. Here is an example of a cumulative cap calculation formula at 4% over 4 years:

Year 1:  Base Amount

Year 2:  Base Amount x [1+4%]

Year 3:  Base Amount x [1+(4%+4%)]

Year 4:  Base Amount x [1+(4%+4%+4%)]

Compound caps reference the previous year’s value when multiplied to calculate the next year’s cap (if it is calculated from the base amount, it must be stated explicitly in the lease). Here is an example of compound cap calculation (over the prior year) formulas at 4% over 4 years:

Year 1:  Base Amount

Year 2:  Base Amount x [1+4%]

Year 3:  “Lesser Of” x [1+4%]

Year 4:  “Lesser Of” x [1+4%]

(“Lesser Of” is the lower of the prior year’s actual expense or the expense cap amount)

The advantage of the compound cap when calculated over the previous year is that if and when expenses either don’t increase, or increase less than the cap, the tenant saves money.

No matter what type of cap is negotiated we highly recommend examples using hypothetical numbers are included in the lease language to mitigate any confusion or misinterpretation when referenced later.

These are the major structuring terms for operating expense calculations; they are vitally important as they set the formula for the tenant’s operating expenses during the entire term of the lease. Do not underestimate the level of difficulty to obtain optimal terms with certain landlords on the structure; a good tenant-only broker can help you achieve optimal results.

Understanding how operating expenses are defined and how they can be structured into a lease is vitally important, so now that you know that and have negotiated appropriate terms with your team – how do implement and enforce this aspect of your lease?

IMPLEMENTATION/ENFORCEMENT

Audit Rights

Of what good is negotiating an awesome lease, with tenant-friendly operating expense language, if the tenant does not hold the landlord accountable to the lease language during the term of the lease?

Having the ability to audit the landlord’s books and records is extremely important. In our experience, out of 10 leases for which we do a preliminary review, 7 to 8 have billing issues and of those, 2 to 4 have enough issues to warrant auditing the landlord’s books and records.

I can’t underscore enough the importance of annual preliminary reviews to see if an audit is warranted, especially for larger tenants where realized savings from mistakes made by the landlord can be in the six- and even seven-figure range over the life of the lease – much more significant than that extra month of abated rent you might be overly focused on in a lease negotiation.

In conclusion, let’s do a quick review: excluding base rent and other explicitly financial landlord concessions to the tenant, operating expense structure, definitions, and implementation thereof financially impact the tenant more than virtually any other section of an office lease. If tenants don’t negotiate and exercise rights to conduct annual preliminary reviews to determine if a full audit is necessary, they are likely throwing money away and/or wasting the cost, time and energy of their team that negotiated optimal operating expense terms.

 

Operating Expenses and Your Lease – The Golden Opportunity to Maximize Savings, Part 1

Originally posted by our Exis Partner Darius Green of Keyser

Don’t Let Rental Rates and Landlord Concessions in your lease negotiations lull you to sleep.

Did I get your attention? Good. You know, then, that negotiating on your rental rate and landlord concessions are clearly important elements of any lease, but a common mistake that tenants and ineffective brokers make is over-focusing on those terms and practically ignoring other lease clauses that – if not negotiated effectively – will end up costing the tenant tens or hundreds of thousands, or even more, over the life of the lease.

A key provision which many brokers tend to under-emphasize, and landlords too often succeed in turning into an additional profit center, is the definition and treatment of operating expenses. If poorly negotiated, this section of the lease can make a landlord richer while crippling a tenant slowly over time. For this reason, terms dealing with operating expense calculations and definitions are the number one money saving clauses to negotiate aggressively besides your rent or concessions.

In this two-part series, we will focus contextually on Base Year Office leases, but much can also apply to Office NNN leases and even some Industrial NNN leases. This writing is not intended to be exhaustive or comprehensive and should not be relied upon as legal advice or even real estate advice for your specific situation. As always, I encourage you to engage a vetted “tenant-only” broker from a “tenant-only” firm and an experienced real estate attorney as part of your real estate team prior to engaging in the process leading to a lease transaction of any kind. This writing is more technical than my usual, and starts with defining operating expenses, so buckle up… let’s go!

DEFINITION

Operating Expense Definition – This is where the rubber meets the road. When the landlord is calculating operating expenses, this portion of the lease will dictate what is and isn’t allowed in the calculation, and will be relied upon should a dispute arise. This language should be thorough, concise, and clear.

What should be included and excluded in Operating Expenses?

This topic alone could be covered in several blogs, and the purpose of this writing is to highlight some of the biggies and to alert you to the importance of hiring a good broker and real estate attorney to help negotiate legal and market-appropriate terms when it comes to these provisions in your lease.  Therefore, this list is not intended to be exhaustive, but will simply highlight some of the more important items. Please also keep in mind that there are items that are acceptable operating expenses in one region that may not be in another. For example, snow and ice removal in Phoenix is not an acceptable operating expense, while it most certainly is in Chicago.

Generally, the operating expense definition should include items which are appropriately associated with the cost of operating the office building; this could include the real estate taxes, utilities, insurance, management, maintenance, repair of the building, project, and premises. The following are a few examples of what should be excluded from the operating expense definition in a lease (consult with your tenant broker for a complete overview):

  • Tenants should exclude the cost of Capital Improvements, Capital Expenditures, Capital Repairs, and Structural changes made to the building or property. Assuming these repairs, improvements, expenditures or structural changes are original to the building and in the mortgage, the benefits of those capital improvements will benefit the landlord far beyond the expiration of the lease and tenants do not have an equity position in the property (generally).  There are a few common exceptions and caveats to this exclusion that are generally accepted that we will not delve into here, but your tenant broker can walk you through in detail.
  • Depreciation and Amortization Charges for the Property and for Capital Equipment – In a typical scenario, if the landlord were to pass these items through to the tenant as an operating expense it would be an unreasonable profit center because the landlord should be depreciating these costs annually as a taxable expense, and these costs should already be covered by the rent collected by the landlord.
  • Corporate Overhead/Executive Salaries – This one can be tricky to properly define because of some of the grey areas that occur with landlords that are performing their own supervision and management of the property – which can be a huge and sometimes unreasonable profit center. The key is to focus on excluding expenses that are related to the operation of the landlord’s business or businesses, versus the operation of the building or project. Including language that limits management expenses is also advisable.
  • Advertising/Promotional expenses for the Project, Building or Premises – Much like the above exclusion, this is a cost a landlord incurs in attracting revenue, not the cost of operating a building.
  • Leasing Commissions and Related Expenses – This is the cost of doing business as a landlord and clearly should not be passed on to the tenant as an operating expense. Primarily, it should already be underwritten into the rent and would be double dipping.

Now that you understand a little more about how operating expenses are defined in your commercial lease, in part 2 of the series we’ll look at the different types of operating cost lease structures. Stay tuned!

The Office of the Future

The Office of the Future

Despite the futuristic vision of humans being freed from the office chains by an army of robot workers, the need to think about the future of the office environment remains and is a constant topic of interest in the world of commercial real estate. Considering how much time employees spend in the company office and the growing mountain of knowledge we have on how this environment often falls short of expectations, the office of the future is certain to be different to today’s.